Privacy Policy

Utsanova Technologies Private Limited

Last Updated: 08 April 2026

1. Applicability and Scope

Utsanova Technologies Private Limited ("Utsanova", "Company", "We", "Us", "Our") is committed to safeguarding the privacy of individuals interacting with our platform.

This Privacy Policy governs the collection, processing, storage, and disclosure of personal data of:

  1. Users accessing our website and mobile applications
  2. Event participants and attendees
  3. Event organizers and vendors
  4. Service partners and contractors
  5. Employees, interns, and third-party stakeholders

This Policy applies to all information collected through:

  1. Our digital platforms (web and mobile applications)
  2. Electronic communications (emails, chats, messages)
  3. Offline interactions linked to our services

2. Consent and Acceptance

By accessing or using Utsanova's Services:

  1. You provide free, informed, specific, and unambiguous consent
  2. You agree to the collection, use, processing, storage, and disclosure of your information
  3. If you do not provide required information, certain services may not be available

Continued usage post-policy updates constitutes acceptance.


3. Permissible Age and Minor Data

  1. Services are intended for individuals 18 years or older
  2. Minors may use services only under supervision of a parent/legal guardian
  3. Where data of minors is provided, the provider confirms lawful authority and consent
  4. Data shall be used only for the specified purpose
  5. No profiling or marketing targeting minors shall be conducted

4. Categories of Information Collected

4.1 Personal Identifiable Information (PII)

  1. Full name
  2. Mobile number
  3. Email address
  4. Residential address
  5. Date of birth, gender (optional)
  6. Profile photo and account details

4.2 User Account and Profile Data

  1. Username, password (encrypted)
  2. Preferences, interests, event behavior
  3. Saved events, wishlists

4.3 User-Generated Content

  1. Reviews, ratings, feedback
  2. Photos, videos, comments
  3. Public contributions (visible to other users)

Such content may be displayed publicly at user's own risk.

4.4 Transactional and Booking Information

  1. Event bookings and ticket details
  2. Payment-related information (processed via secure third-party gateways)
  3. Billing details and transaction history

4.5 Event Participation Data

  1. Events attended, registered, or viewed
  2. Seat preferences, ticket categories
  3. Feedback and engagement patterns

4.6 Communication Data

  1. Customer support interactions
  2. Emails, chats, feedback forms
  3. Participation in surveys, contests, promotions

We may record interactions for quality control, dispute resolution, and fraud detection.

4.7 Device and Technical Information

  1. IP address
  2. Device ID, operating system
  3. Browser type and version
  4. App usage data, logs, timestamps

4.8 Location Information

  1. Real-time GPS data (if enabled)
  2. Location-based event suggestions

4.9 Contact Book Data (Optional)

  1. Contact names and phone numbers
  2. User confirms consent of such third parties before sharing

4.10 Images, Videos and CCTV Data

  1. Event photos/videos for promotional purposes
  2. CCTV footage for safety and security

4.11 Information from Third Parties

  1. Social login data (Google, etc.)
  2. Partner/vendor data
  3. Public sources and analytics providers

We may combine such data with internal records.

5. Methods of Data Collection

We collect information:

  1. Directly from users (forms, registrations)
  2. Automatically via cookies and tracking tools
  3. Indirectly through third-party integrations

6. Purpose of Processing Information

6.1 Service Delivery and Operations

  1. Event booking, ticketing, and management
  2. Customer support and grievance handling

6.2 Platform Maintenance and Security

  1. Fraud detection and prevention
  2. System monitoring and troubleshooting
  3. Enforcement of Terms

6.3 Personalization

  1. Customized event recommendations
  2. Tailored content and user experience

6.4 Marketing and Promotions

  1. Emails, SMS, WhatsApp notifications
  2. Offers, campaigns, and updates

Users may opt-out of marketing communications.

6.5 Analytics and Research

  1. User behavior analysis
  2. Performance improvement
  3. Product development

6.6 Legal Compliance

  1. Regulatory reporting
  2. Compliance with applicable laws

6.7 AI and Advanced Processing

  1. AI tools for analytics and personalization
  2. Automated systems for fraud detection

De-identified data may be used without restriction.

7. Sharing and Disclosure of Information

7.1 With Event Organizers and Vendors

Necessary data for event execution, booking, and service fulfillment.

7.2 With Service Providers

Payment gateways (PCI-compliant), hosting providers, analytics, and communication tools.

7.3 With Affiliates

For operational efficiency and service integration.

7.4 Legal and Regulatory Authorities

As required by law, court orders, or government requests.

7.5 Business Transfers

In mergers, acquisitions, or restructuring.

7.6 Advertising and Marketing Partners

For targeted advertising (subject to consent).

8. Cookies and Tracking Technologies

We use cookies, pixel tags, and device identifiers to:

  1. Store preferences
  2. Improve user experience
  3. Analyze usage patterns

Third-party tools may also use tracking technologies.

9. Data Storage and Retention

  1. Data stored on secure servers (India or global)
  2. Retained as long as necessary for business operations, legal compliance, and dispute resolution
  3. Backup copies may be retained for risk management

10. User Rights

Subject to applicable laws, users may:

  1. Access personal data
  2. Correct or update information
  3. Request deletion
  4. Withdraw consent

Requests may be limited in certain legal situations.

11. Data Security Measures

We implement encryption protocols, secure servers, and access control mechanisms. However, no system guarantees absolute security.

12. Third-Party Links and Services

Our platform may contain third-party links. We do not control such platforms and are not responsible for their data practices. Users are advised to review third-party policies.

13. Communications and Notifications

Users agree to receive service-related notifications, policy updates, and transactional alerts. Certain communications cannot be opted out.

14. Account Deletion and Data Removal

Users may request account deletion. Data may not be recoverable post deletion. Backup data may be retained for compliance.

15. Limitation of Liability

Utsanova shall not be liable for unauthorized access beyond control, third-party misuse, or user negligence.

16. Amendments to Policy

We reserve the right to update this Policy. Users are advised to review periodically.

17. Contact Information

For privacy-related queries:

Email: admin@utsanova.com

Entity: Utsanova Technologies Private Limited